FAQs

What is a Transaction Coordinator?

A transaction coordinator performs the administrative tasks involved in a real estate transaction. We take over the paperwork from contract acceptance and monitor the process through closing. We track deadlines, handle paperwork, and ensure your files are compliant.

Will you communicate with my clients directly?

We work best and save you the most time if we are able to remain in contact with your client directly. However we are happy to funnel communication through you if that is what you prefer. We always keep you abreast of important happenings and deadlines and copy you on correspondence with your clients.

How can you help me grow my business?

We help you leverage your time by taking care of most of the busy work involved in a real estate transaction. Paperwork is not an income producing activity and your time is better spent serving your current clients and finding your next one.

How will you keep me in the loop?

Before we begin working together we will chat about your communication preferences. We send weekly update emails letting you know the status of your files and what items are outstanding but we're happy to customize your experience to suit your needs. 

Why should I hire a TC over an assistant?

Hiring a TC is a great middle ground between doing it all on your own and hiring a permanent employee. With a TC, there is no overhead because we charge per file. Also, we come fully trained and you don’t have to worry about things like payroll or offering benefits. 

What if my deal doesn't close?

We are committed to your success, therefore we do not get paid until you. If a deal falls apart, our services up to that point are free. We even prepare your release and cancellation, obtain signatures, and submit for return of escrow. 

What are your business hours?

Our hours are 9:00 am - 6:00 pm Monday - Friday and as needed on Saturday and Sunday. You can expect a response from us promptly during these times and the next business day if you contact us after hours. We understand that real estate never stops and we aim to support when you need us.  

Are the coordinators licensed real estate agents?

We have licensed real estate agents in Georgia, North Carolina, and South Carolina on staff and can therefore perform all activities a licensed agent can.